If you want to improve your sales department then you need to analyse your team first. It’s vital that sales teams are designed to be as effective and efficient as possible. In this high-tech age, some solutions can be integrated into existing sales departments to improve their productivity levels and enhance the customer’s experience. More advanced phone systems and data handling methods can make a substantial difference to how your teams operate and improve performance across the organization.
Improve Your Sales Department
1. An effective sales team
The fundamental principles of an effective sales team haven’t altered over the years, but the use of technology can make these easier to achieve. The focus for all sales based businesses is to generate more leads and close more. However, companies that do not keep their team up to date can slow this process down. Basic administrative tasks, including inputting data, are a necessary part of a sales role. This one area can be enhanced by the use of better technology.
A large number of sales people spend a substantial amount of their time out of the office seeing customers. Being away from the main network can reduce their efficiency because they don’t always have the right information to hand. However, the growth of mobile technology and better network access means that they can view real-time data and keep on top of their admin wherever they are.
2. Enhanced communications and data collection
Communication and data collection are both important aspects of a sales force, and the processes can be made simpler and smoother with the use of new technology. This can be as straightforward as ensuring all your team has one of the latest smartphones or tablets. These can be used to carry out a range of tasks, from keeping on top of calls and emails to accessing client information and managing data.
CRM apps can significantly enhance the efficiency of a sales team, by enabling them to access up to the minute data in any location. This allows them to offer accurate pricing to customers and means managers can track progress at any point in the day. There are also more up to date telephone networks that can vastly improve sales departments. These systems, such as the hosted IP PBX system offered by Primus of which can be found on their site, http://primus.ca/business/phone/hosted-pbx/ uses cloud-based technology to keep your business connected. They enable all parts of the business to communicate with each other wherever they are located, including remote workers and regional offices, through a high quality and cost effective network.
Sales automation software can also reduce the need to catch up on administrative tasks, which slows down the system. Contracts and other relevant documents can be signed electronically through online systems and then sent to the appropriate department straightaway. This will speed up the sales process, enabling customers to receive their orders sooner.
With all new technology, it’s important that you assess the requirements of your business and choose tools that have a positive impact on your processes. Technology can only be useful if you adopt the right systems: otherwise, it can be more of a hindrance.
